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Ibis Hotels Richard Shakespeare

Richard Shakespeare Talks to BBC

 

Richard Shakespeare, Managing Director of Workplace Diversity Solutions speaks to the BBC following a fall at the Ibis Hotel in Reading.

 

A disabled man spent about two hours on a hotel floor when the emergency cord in the bathroom did not work.

Richard Shakespeare, who has cerebral palsy, fell when he was staying at the Ibis hotel on Friar Street in Reading.

The 36-year-old said he pulled the red cord for help, but when no-one came he used his mobile to get a friend in another room to call reception.

The hotel said the faulty cord would be replaced and admitted staff had "fallen short" of its procedures to assist.

Mr Shakespeare, who is from Derby and works in Leicestershire, said he walked to the bathroom with his stick and "lost his balance" on the night of 16 January.

"It's the first time I had to pull an emergency cord and made an automatic assumption that something would happen and a process in place," he said.

"I waited, but nobody came.

"I couldn't reach the hotel phone, so I called a colleague from my phone, who rang reception for help."

 

Read the full article here